4.2.3

CONTROL OF DOCUMENTS

Procedure requirement

Links to 4.2.4

Special attention to : controlling customer specific requirements (“obtaining, evaluating and internalizing” the CSRs. This is a key issue and should not be overlooked. The method should be transparent including: Which CSRs apply to the company  How are the current revisions identified  How are they obtained and by whom  Who checks the updates and how  After obtaining, who reviews the CSRs (more preferably a team review because most of the CSRs require the attention of more than one process)  After review, how are the findings deployed to the related personel  After deployment, how does the company ensure that the related timely actions are taken by the personnel)